The 2020 Subaru Love Promise Community Commitment Award

The 2020 Subaru Love Promise Community Commitment Award

We've been nationally recognized for our dedication to our community and the Subaru Love Promise.

We're honored to receive the 2020 Subaru Love Promise Community Commitment Award. This award nationally recognizes Subaru retailers who are making the world a better place while demonstrating an outstanding commitment to supporting passions and causes in local communities. These efforts are focused in important areas such as the environment, community, health, education, and pets.

SUBARU_LOVE_PROMISE_HEART

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Lithia Reno Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

SPCA of Northern Nevada

Did Lithia Reno Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Lithia Reno Subaru

Subaru and Lithia Reno Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

October's Adoption - Laura V

October is a very sweet puppy that was born while in foster care with us. This sweet dog was one in a litter of puppies in need of a good home. Lithia Reno Subaru gave our community the opportunity to meet with these puppies at an adoption event. At the event, this wonderful family saw October and knew he was perfect for them. They had been looking for a puppy for the kids to create memories with as they grew up. Thanks to Lithia Subaru, we expanded this wonderful family by one, and helped save a homeless pet.

SPCA of Northern Nevada
October's Adoption

Marshmallow Finds Home Thanks to Lithia Subaru - Laura V

Marshmallow was found wandering stray, alone and abandoned. Though a young and handsome, we knew it would take time to place him as large breed dog tend to have a harder time finding a home. Out friends at Lithia Reno Subaru opened their hearts and their location to host an adoption event to help our pets get adopted, especially harder to place pets like Marshmallow. They accommodated extra space for the event so that large pups like him could walk around and meet people. He was overlooked at first, until a couple stopped by to meet him. They had their mini-dachshund with them and, thanks to the outdoor setting of the event, we were able to conduct a meet and greet. Thanks to this event and partnership, we were able to find Marshmallow a loving home! We are beyond grateful to Lithia Reno Subaru for their passion for helping homeless pets in need find families!

SPCA of Northern Nevada
Marshmallow Finds Home Thanks to Lithia  Subaru

Jaxon the senior dog - Laura V

Jaxon is a senior dog who arrived at our adoption center with a tumor on his side. He struggled with his anxiety having suddenly found himself displaced from everything he knew. He was desperate for stability and human affection. When Leah’s friends saw that Jaxon was going to be at our Lithia Reno Subaru adoption event, they knew their friend Leah needed to go meet him. She had recently lost a senior dog that she missed dearly. They knew he was the perfect dog for her. We had LOTS of people lined up at our event, and in that long line stood Leah, ready to bring her little old man home that day. She patiently waited for Jaxon. And Jaxon for her. Until, finally, she could hold him in her arms. And Jaxon couldn’t help but smile. He was going home. Thanks to our partnership with Lithia Reno Subaru, and their willingness to host these impactful adoption events, we were able to get a senior dog a home quickly!

SPCA of Northern Nevada
Jaxon the senior dog

Subaru kept me safe - Joelle K

I had purchased a 2019 Subaru Impreza ( my first Subaru) at the Lithia Reno dealership on June 16th 2019. The process was seamless and they put me into the vehicle I wanted. Fast Forward to February 21st 2020. Going back to work from lunch I was T-Boned on the drivers side by someone trying to "beat" traffic across an intersection. She hit me hard enough to push me into the car next to me, deploying the steering wheel and knee airbags. Starlink came on almost immediately. My car was totalled and while happy to have sustained minor injuries, I was devastated to lose that car. Two weeks later I was back at Lithia Reno Subaru telling my story. The staff bent over backwards to put me into a 2020 Impreza. That car kept me safe and I will forever be a Subaru owner.

Subaru kept me safe

Lithia Reno Subaru Goes Above and Beyond - Laura V

To say that Lithia Reno Subaru goes above and beyond for our organization and our community is an understatement. Their team is passionate about making a positive impact, and it shows in ways big and small. From the significant financial contribution they make to our organization every year, which enables us to save so many lives, to the way they treat our pets and volunteers, the Lithia Reno Subaru team is committed to making a meaningful difference in the world. Almost every Lithia Reno Subaru adoption event provides a magical moment for someone in our community. At one event, a dog that had been with us for an extended amount of time went on to become a loving service dog to a young boy with autism. In June of 2019, an anxious pit bull and a woman who claimed she was lonely beyond measure found love. Thanks to Lithia, those two are now training to bring joy to hospital patients. The list of stories goes on. We believe this is the reason why our staff and volunteers jump at the opportunity to participate at Lithia Reno Subaru adoption events. They have a reputation for bringing magic to our community, and it's something our team loves to be a part of. Thanks to Lithia Reno Subaru, so many pets have found loving homes, and so many people have discovered a new sense of meaning in their lives. We are grateful for their support, and look forward to bringing more magic to our community in 2020!

Lithia Reno Subaru Goes Above and Beyond

Truckee River clean up party - Christi C

Lithia Reno Subaru, Thank you sooo much for all of your help and support with the our community Truckee River clean up project!! Since 2004, KTMB has organized the Truckee River Cleanup Day where more than 800 volunteers come together to keep our Truckee River clean and pristine for all to enjoy. Cleanup and beautification project span from Verdi to Lockwood, and also include river tributaries. Projects include storm-drain stenciling, litter pickup, graffiti removal, in-the-river trash removal (by kayakers and flyfishers), weed pulling and park beautification projects.Thank you to everyone who made the 2019 Truckee River Cleanup a success!

Truckee River clean up party

Over 20 trees donated to Lazy 5 Regional Park - Sarah S

Washoe County Regional Parks & Open Space is thrilled to welcome a donation of 20 trees to Lazy 5 Regional Park in Sparks, thanks to Lithia Reno Subaru. On Tuesday, October 22, over 20 Lithia Reno Subaru employees came out to donate and plant 20 new shade trees along the park’s soccer field perimeter. “We had a vision to create new picnic seating areas and plant shade trees along our soccer fields,” says Park Ranger Sarah Snell. “Because there was nowhere for soccer spectators to sit or find shade. With many of the games taking place during the heat of summer, we really wanted to find a natural solution to providing shade even though we did not have a budget for such a project. It was truly a blessing and helped us make our vision a reality”. The Washoe County Park Rangers and Lithia Reno Subaru worked with high desert garden and landscape experts at Moana Nursery to determine the best trees that would provide good shade and also do well in native soil and Northern Nevada’s harsh climate. The group narrowed down their selection to maples, ashes, lindens, and willows, which were all planted in one hard-working day, thanks to all the Lithia Reno Subaru employees coming out during their work day to volunteer. These newly-planted varieties of trees not only gives the park more shaded seating areas, but also enhances it with beauty and vibrant colors (especially in the spring and fall), additional bird habitat, and contributes to cleaner air for the ever-growing Reno-Sparks metropolitan area.

Washoe County
Over 20 trees donated to Lazy 5 Regional Park

Feeding Families with Help from Subaru - Jonathan B

This upcoming Holiday Season will mark “Feeding Families” time at Catholic Charities of Northern Nevada. During the next couple of months, Catholic Charities will feed 7500 families with our holiday bags and either hams, chickens or turkeys totaling over 250,000 pounds of food. The preparation for this very large event has been ongoing and takes dozens of volunteers and hundreds of volunteer hours. The Subaru Outback we received from Lithia Subaru and Meals on Wheels America has played an important part in transporting supplies and food for us in order to put our 7500 bags together. The large rear capacity has allowed us to pack in many items without having to make too many trips. Good gas mileage never hurts either. Our drivers always comment on how nice the Outback drives and how much room it has to haul supplies in the back. Parked outside our facility, the Subaru is visible to all the folks who come to donate items and volunteer for this great event. A special thank you to Meals on Wheels America and Subaru of America!

Catholic Charities of Northern Nevada
Feeding Families with Help from Subaru

Subaru & LLS Help Local Cancer Patients - Erica B

LLS pulled up to the Renown Cancer Center in Reno excited to make a difference in the lives of others alongside Lithia Reno Subaru. Upon arrival, the Subaru team helped to get the blankets and craft kits out of one of their brand new cars and the hospital staff were ready! They brought out multiple carts and shuffled the boxes inside. There was a group of 15 hospital and foundation staff there to greet Subaru and thank each Subaru staff member for their kindness, thoughtfulness and the donation. Subaru said they were always happy to support people in their community, had fun chatting with the staff and showed the hospital staff the blankets and kits themselves. All you could hear was happiness and gratitude in the space. We set up for the photo in front of the entrance to their cancer center. Linda of LLS thought it would be fun to do a Boomerang, since it was such a large and enthusiastic group! Hospital staff and Subaru alike enjoyed making fun faces and poses with the donations. The hospital staff really couldn’t stop saying thank you to Subaru for their continued donation of warm blankets and fun craft kits. They said it meant so much to give their patients something warm while they came in for their treatments.

The Leukemia & Lymphoma Society

Subaru Outback Takes Long Drive to Gerlach - Jonathan B

One of the great blessings of receiving a Subaru Outback from Lithia Reno Subaru and Meals on Wheels America for the “50 Cars for 50 Years” was the Outback’s ability to handle long drives to different locations in changing the weather. During the past year and a half, Catholic Charities of Northern Nevada has used the Subaru to deliver meals on a daily basis to many seniors in the Reno area. It has also been able to reach those folks several hours north in the tiny town of Gerlach. Whether it is for monthly checks on our farthest senior center location or to bring food and supplies to restock the kitchen, the Subaru, with its large capacity cargo space, has handled the drive beautifully in dry, sunny weather and cold, winter weather. The Gerlach area is home to only about 200 people but Catholic Charities is able to reach 5 homebound seniors as well as 15 seniors at the senior center each day and provide school lunches for 22 students daily. The Subaru Outback is a big part of how Catholic Charities is reaching so many people in Northern Nevada. Jonathan Blose Director of Senior Nutrition

Catholic Charities of Northern Nevada
Subaru Outback Takes Long Drive to Gerlach

Subaru Outback Takes Long Drive to Gerlach - Jonathan B

One of the great blessings of receiving a Subaru Outback from Lithia Reno Subaru and Meals on Wheels America for the “50 Cars for 50 Years” was the Outback’s ability to handle long drives to different locations in changing weather. During the past year and a half, Catholic Charities of Northern Nevada has used the Subaru to deliver meals on a daily basis to many seniors in the Reno area. It has also been able to reach those folks several hours north in the tiny town of Gerlach. Whether it is for monthly checks on our farthest senior center location or to bring food and supplies to restock the kitchen, the Subaru, with its large capacity cargo space, has handled the drive beautifully in dry, sunny weather and cold, winter weather. The Gerlach area is home to only about 200 people but Catholic Charities is able to reach 5 home bound seniors as well as 15 seniors at the senior center each day and provide school lunches for 22 students daily. The Subaru Outback is a big part of how Catholic Charities is reaching so many people in Northern Nevada. Jonathan Blose Director of Senior Nutrition

Catholic Charities of Northern Nevada
Subaru Outback Takes Long Drive to Gerlach

Older Americans Month - Matt V

Since Catholic Charities of Northern Nevada serves seniors all year long via Meals on Wheels, and other poverty assistance programs, our agency decided to offer a special event for the people we serve during Older Americans Month (May). CCNN teamed up with the Sanford Center for Aging at the University of Nevada, Reno for A Picnic in the Park. This event provided a free lunch to over 100 local seniors, along with fun outdoor activities (Ukulele lessons, painting, guided nature walks, etc.), and information about the various services CCNN offers to seniors. We also had our Meals on Wheels vehicle at the event to help raise awareness for the program’s partnership with Subaru. Some seniors in attendance took pictures with the car and had a great time learning about how CCNN is serving seniors in the community. We shared photos from the event on our Facebook page and had media coverage from several media outlets (radio and TV).

Catholic Charities of Northern Nevada
Older Americans Month

Reno Subaru experience - Cheryl J

I just love my Subaru and the people I encountered, from salesman to the financing department. Babol (not sure of spelling-salesperson) was very helpful and knowledgeable with the Crosstrek I purchased and very personable. "Romeo" was the tech go-to guy who showed me the features of the car and spent time with me. He too was very personable. I purchased my new car on 5/20/18 and had problems trying to figure out how to sync the Apple CarPlay to my phone. I stopped by Subaru yesterday (6/21/18) and was greeted by Babol and told him my situations. He was able to find German (sp?) who took the time waling me through the procedures. My car didn't recognize my iPhone and after searching through my phone settings, he discovered I had the CarPlay off. He wasn't 'technical' when explaining everything, putting it in layman's terms. In the end, all the people I encountered were kind and concerned and gave me their contact numbers (and their cell phone numbers!) should I have any problems, which really doesn't happen these days with salespeople. Overall a wonderful experience. Thank you to all at Reno Subaru! PS. Before going into Subaru, I used google to try and find a solution to setting up the CarPlay and nothing is available, that I could find, even through YouTube. All other features for the Crosstrek were available online.

Lithia Reno Subaru
Reno Subaru experience

Volunteers Enjoy Donating Their Time - Matt V

April 2018 Our new Subaru Outback has been a great resource for helping local seniors through the Meals on Wheels program, especially for the volunteers who use it to make deliveries. I had the opportunity to speak with a handful of the Meals on Wheels volunteers to find out why they enjoy donating their time to the program. All of them have a passion for helping seniors, which was evident when they spoke about the program. They also spoke about the value of Meals and Wheels and the importance of this program in our community. Several of them mentioned how these seniors would lack proper nutrition without our weekly deliveries, and how their interaction with the clients is a crucial part of the process. It was great to hear feedback from the volunteers’ perspective. Some mentioned how well our program is run in comparison to other Meals on Wheels programs in other parts of the country, which was great to hear. Our ongoing goal is to expand the Meals on Wheels program and the addition of our Subaru Outback will help make that possible. Matt Vaughan Director of Marketing and PR Catholic Charities of Northern Nevada

Catholic Charities of Northern Nevada

CCNN Delivers Meals on Wheels Thanks to Subaru - Jonathan B

Our new Subaru Outback has been a great resource for helping local seniors through the Meals on Wheels program. I had the opportunity to go on a ride along this month to see it in action and was happy to see how well it serves its purpose. The vehicle is really well equipped for handling the storage of meals during deliveries and allows our drivers to travel out to hard to reach areas during severe weather. We actually had one of the biggest storms of the year the week I went on this ride along, but our Subaru made these deliveries possible despite the conditions. We were able to reach 16 seniors in less than 2 hours, all of which were extremely grateful for their meals. Several of the clients I spoke with talked about their physical disabilities and how it impaired their ability to cook and shop for groceries. Many of these seniors would lack proper nutrition without our weekly deliveries. All of them talked about how the Meals on Wheels program made their lives easier, and ultimately, kept them from going hungry. It was great to hear feedback from our clients and to learn more about why this program is so vital in our community. In the future, we hope to expand the Meals on Wheels program and the addition of our Subaru Outback will allow us to make more deliveries to more seniors throughout Washoe County. Matt Vaughan Director of Marketing and PR Catholic Charities of Northern Nevada

Catholic Charities of Northern Nevada

Blanket Delivery to Local Blood Cancer Patients - Erica B

The Leukemia & Lymphoma Society (LLS) was unable to attend this drop off due to wildfires, that started the day the drop off, that prohibited LLS from getting to and from Nevada safely. We thought it would be best if the drop off still happened instead of rescheduling since it was difficult to nail down a date that worked for all of the hospital staff. Bobbi Gillis from Renown shared with LLS and Subaru this message: "From all of us at Renown we would like to thank Chip & his team from Subaru of Reno and the Leukemia & Lymphoma Society for the generous donation of blankets and arts & crafts kits for our patients battling cancer! We so appreciate you spreading your love, warmth and hope through this wonderfully caring gift!"

The Leukemia & Lymphoma Society
Blanket Delivery to Local Blood Cancer Patients

Subaru and NWF Love the Earth! - Michael I

We have just broken ground and built the first planter box. We have plants staged at various homes ready to be brought to our new garden. The plan is to have a summer session the second week of summer and have the Students plant the seedlings so they can witness the explosion of plant life. They will create power points embedding each days work into the slideshow. This will help them witness and rehash the lifespan of the plants they put in the ground.

National Wildlife Federation
Subaru and NWF Love the Earth!

Going above and beyond - CHRIS W

Sandra Fetterolf is a long time Subaru owner (first Subaru, a 1978 wagon) who had an unfortunate experience. She was in the Southern California Mojave desert in her new 2014 Outback with only 5,600 miles on the odometer during a vacation trip away from home in Lake Tahoe, CA. About 40 miles west of Needles, CA on I-40, her left rear tire blew out (about 600 miles from her home). She was towed back to Needles, but could not find an appropriate replacement, and had to purchase 4 new tires. Service Manager, Chris Williams, of Lithia Reno Subaru sought assistance Ms. Fetterolf for her expense. Upon hearing the story, he also sought help from Subaru for her and restored her faith in her Subaru.

SANDRA FETTEROLF

Lithia Reno Subaru Proudly Supports SPCA of Northern Nevada - Elizabeth S

The SPCA of Northern Nevada along with Lithia Reno Subaru partnered to help the SPCA rescue, adopt and find forever homes for the animals in our shelter. Our mission is to be an innovative, regional leader in responsible treatment of homeless dogs and cats, primarily through their rescue and placement in forever loving homes and by promoting spaying and neutering to control pet overpopulation. Assistance through our partnership with Lithia Reno Subaru has created community awareness, and fostered support through donations, adoptions and volunteering. This collaboration is instrumental in helping us achieve our goals. Some dogs and cats need second chances and our rehabilitation program provides the necessary tools these animals need, thanks to our relationship with Lithia Reno Subaru we can continue this work.

SPCA of Northern Nevada
Lithia Reno Subaru Proudly Supports SPCA of Northern Nevada